Privacy Policy

Welcome to the privacy policy for Estúdio Sons Vivos, outlining how we handle information collected through our online platform and during the provision of our services. We are committed to protecting your privacy and handling your data transparently and securely. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

We collect different types of information to provide and improve our service to you.

Personal Information: This includes information you voluntarily provide when you interact with our site or services, such as when you contact us, request a quote, or engage us for audio production projects. This may include your name, contact details, and any other information you choose to share.

Usage Data: We automatically collect information about how you access and use our site. This Usage Data may include details such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Legal Basis for Processing

We process your Personal Information based on several legal grounds:

Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing audio production services, responding to service inquiries).

Consent: We may process your data based on your clear consent, such as for receiving marketing communications, where required by law. You have the right to withdraw your consent at any time.

Legitimate Interests: We may process your data when it is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes interests in improving our services, preventing fraud, and ensuring the security of our network and services.

Legal Obligations: We may process your data when it is necessary for compliance with a legal obligation to which we are subject.

How We Use Information

We use the collected information for various purposes:

To provide and maintain our service.
To notify you about changes to our service.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our service.
To monitor the usage of our service.
To detect, prevent and address technical issues.
To communicate with you about services you have requested or expressed interest in.

Sharing and Disclosure of Information

We do not sell your Personal Information. We may share your information in the following situations:

With Service Providers: We may share your information with third-party companies and individuals who perform services on our behalf (e.g., hosting, data analysis) to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If Estúdio Sons Vivos is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Information, including technical and organizational measures. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain data protection rights. Under GDPR, for instance, you have the right to:

The right to access: Request access to your Personal Information we hold.
The right to rectification: Request correction of inaccurate or incomplete data.
The right to erasure: Request deletion of your Personal Information under certain conditions.
The right to restrict processing: Request the restriction of processing of your Personal Information under certain conditions.
The right to object to processing: Object to our processing of your Personal Information under certain conditions.
The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Withdraw your consent at any time where we relied on your consent to process your personal information.

If you wish to exercise any of these rights, please contact us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by writing to:

Estúdio Sons Vivos
1234 Rua Augusta, Suite 501
São Paulo, São Paulo, 01305-000
Brazil